1. Introduction
We (“Việt Hoa Hotel & Residence”, “we”, “our”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you interact with our website, mobile app, booking system, call center, loyalty programs, or stay at our property (collectively, “Services”).
2. Information We Collect
We may collect:
- Personal Data: name, contact info (phone, email, address), nationality, date of birth, gender.
- Identification Data: passport/ID, room preferences, loyalty number.
- Payment Data: credit card, billing info.
- Online Data: IP address, cookies, device/browser info, browsing patterns.
- Special Data (only if you provide): dietary requirements, health needs, emergency contacts.
3. How We Use Your Information
We use your data to:
- Process bookings and manage reservations.
- Provide guest services during your stay.
- Communicate updates, offers, or respond to inquiries.
- Comply with legal obligations (hotel registration, tax).
- Analyze, improve services, website/app performance.
- Customize marketing—only with your consent.
4. Data Sharing
We may share your data with:
- Our affiliates, service providers (PMS, OTA, payment gateways).
- Government or law enforcement, when required.
- Marketing partners, only with your consent.
5. International Transfers
Your data may be transferred to global partners. We ensure proper safeguards (e.g. standard contractual clauses).
6. Data Retention & Security
We keep your data only as long as necessary—for services, legal compliance, or resolving disputes. We adopt appropriate security measures (e.g. encryption, access controls, SSL/TLS).
7. Your Rights
You have the right to:
- Access, correct, delete your data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent.
- Lodge complaint with supervisory authority.
8. Cookies & Similar Technologies
We use cookies to improve functionality, analytics, and marketing. You can control through browser settings or our cookie banner.
9. Changes to Policy
We may update this policy. Latest version will be posted on our website with “Last Updated” date. Continued use constitutes acceptance.
10. Contact Us
For questions or data requests, contact: Email: contact.viethoacatba@gmail.com
Phone: +84 225 730 1999 – +84 356 9393 689
Address: No 94, 1/4 Street, Cat Ba Town, Hai Phong City, Vietnam