1. Check-in & Check-out
Check-in time is from 2:00 PM. Early check-in may be supported subject to room availability. If guests wish to check in earlier than the standard time, an early check-in fee will apply. Check-out is before 12:00 PM. Late check-out is charged according to designated time slots.
2. Identification
All guests must present a valid passport or identification card upon check-in.
3. Children & Extra Beds
Children under 6 years old stay free when sharing a bed with parents. Extra beds are subject to availability and may incur additional fees.
4. Pet Policy
Pets are not allowed in the hotel premises. In exceptional or unavoidable cases, please contact the hotel in advance to discuss options prior to your stay.
5. Smoking Policy
Smoking is strictly prohibited in guest rooms, balconies, corridors, and all public areas. Any violation will result in a deodorization fee of 1,000,000 VND per incident.
6. Noise & Behavior
Please maintain quietness after 10:30 PM. Guests causing disturbances may be asked to leave the hotel.
7. Visitors
Unregistered guests are not allowed to stay overnight. Visitors are welcome during daytime and must register at the front desk.
8. Lost & Found
Lost and found items will be held for 30 days. Return of items requires proof of ownership.
9. In-room Cooking & Laundry
Cooking and use of strong-smelling foods such as fish sauce or durian are strictly prohibited in all rooms. In-room laundry is not permitted. Laundry service is available at 50,000 VND/kg. For apartments with kitchens, guests are allowed to cook but must:
- Place a deposit and request kitchen equipment if needed.
- Avoid cooking strong-smelling dishes. Violations incur a 1,000,000 VND deodorization fee.
10. Pool & Public Facilities
The pool is located on the 8th floor. Proper swimwear is required. Children must be accompanied by an adult. Please maintain hygiene in shared spaces.
11. Valuables & Liability
The hotel is not responsible for lost items not stored at the reception or without supporting evidence.
12. Damages & Cleaning Fees
Upon check-in, guests will receive a document outlining hotel property rules. Any damages, loss, or violations will result in a compensation fee based on severity.
13. Force Majeure
The hotel is not responsible for delays or service interruptions due to natural disasters or other uncontrollable events. Please contact reception for support if such circumstances arise.
14. Refund, Cancellation & No-show
Refunds and cancellations are subject to the conditions stated in the booking confirmation. No-shows will be charged the full amount.
15. Deposits & Payment
Deposits are required to confirm room reservations. Full payment must be settled before check-out.
16. Prohibited Items
Guests are strictly prohibited from bringing in illegal substances, drugs, weapons, or explosives.
17. Surveillance Policy
CCTV systems operate in public areas to ensure guest safety and security.
18. Accessibility
Please inform the hotel in advance if you have any specific accessibility needs so that appropriate arrangements can be made.
19. Hotel Rights
The hotel reserves the right to enter rooms in cases of safety, maintenance, or emergencies. We also reserve the right to refuse service under valid and reasonable circumstances.
20. Privacy & Data Use
Guest data is protected in accordance with our Privacy Policy.
21. Legal Compliance
All guests must comply with the laws of Vietnam and hotel regulations.
22. Amendments
Hotel policies are subject to change without prior notice. The latest version will always be available on our website.
23. Contact
For any inquiries or support, please contact the front desk or email: contact.viethoacatba@gmail.com